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Company Compensates For Mistake
Bandar Seri Begawan - A Lady, who recently won a prize at a local food festival, but could not claim her winning - a stay at an overseas hotel - expressed her gratitude to the company which compensated her.
The lady won a three-day two-night accommodation with daily breakfast at a hotel in Bangkok, half-day city tour and return airport to hotel transfer. However, she felt really embarrassed when her name was not on the reservation list when she turned up at the said hotel. "I fully obliged to the terms and conditions applied in claiming my prize. I even called the company before my departure to ensure that my booking at the hotel in Bangkok has been confirmed. "I told them that I would not mind to cancel my flight if the accommodation could not be confirmed," she said. By Rajesh Kumar, Section Tourism Posted on Fri Nov 09, 2007 at 06:44:29 PM EST
She boarded the flight with her husband and two children only to be turned away when she showed up at the hotel counter.
She frantically called up the company for confirmation but she was just being passed around from one staff to another. She then decided to pay the hotel expenses from her own pockets. -- Courtesy of Borneo Bulletin http://www.brudirect.com/DailyInfo/News/Archive/Nov07/101107/nite18.htm
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